For Trust Lines Marine Services LLC , the Customs and Immigration service is the administrative backbone of a successful port call. Our team acts as the official intermediary between the vessel and the United Arab Emirates authorities, ensuring that all legal entry and exit requirements are met without delay.

Trust Lines Marine Services LLC provides specialized handling of all regulatory formalities to ensure your vessel, cargo, and crew are fully cleared for operations. Our deep understanding of local laws and direct links to port authorities allow us to fast-track documentation and prevent costly administrative holds.

We manage the complex declarations required for the legal entry of the vessel's hull and its cargo.

• Inward & Outward Clearance: Processing the formal entry and exit permits with UAE Customs for every port call.
• Manifest Filing: Submitting accurate cargo manifests and ensuring all documentation matches the actual shipment to avoid fines.
• Duty & Tariff Management: Calculating and processing applicable port dues, light dues, and customs duties on behalf of the Principal.
• Spare Parts Clearance: Expediting the "Ship Spares in Transit" process to ensure technical components reach the vessel without being delayed in customs warehouses.

Managing the "human" side of the port call requires precision to ensure crew members are legally documented at all times.

• Visa Processing: Handling all Seaman Visas, Shore Passes, and "OK-To-Board" (OTB) messages through the Federal Authority for Identity and Citizenship.
• Passport Endorsements: Managing the physical stamping of passports for crew joining or leaving the vessel (repatriation).
• Stowaway & Guard Services: Coordinating with authorities in sensitive cases involving stowaways or the requirement of specialized security guards for vessel safety.
• Shore Leave Coordination: Issuing the necessary permits to allow crew members to disembark safely and legally during their stay in the UAE.

Before any physical interaction occurs, the vessel must be cleared from a health and safety perspective.

• Free Pratique: Coordinating with the Ministry of Health to obtain medical clearance for the vessel to communicate with the port.
• Specialized Work Permits: Obtaining hot-work or diving permits for vessels needing repairs while at anchor or alongside.