Trust Lines Marine Services LLC recognizes that the well-being and efficient movement of the crew are fundamental to the success of any maritime operation. Our Crew Assistance services are designed to handle the complex logistical and administrative challenges associated with crew rotations and welfare, ensuring that every transition is smooth, compliant, and stress-free for both the ship owner and the seafarer.

We manage the end-to-end process of bringing new crew members to the vessel and returning departing members to their home countries.

• Visa & Immigration: Handling all OK-To-Board (OTB) messages, shore passes, and seaman visa applications through UAE immigration authorities.
• Meet & Greet: Providing professional transport from all major UAE airports (Dubai, Abu Dhabi, Sharjah) directly to the port or hotel.
• Ticketing: Assisting with flight bookings and coordination to ensure crew members arrive precisely when the vessel is ready for the swap.

The health of the crew is a top priority. We provide 24/7 support for both routine and emergency medical needs.

• Doctor Appointments: Scheduling visits with maritime-approved medical practitioners for routine check-ups or vaccinations.
• Emergency Evacuation: Rapid coordination with port authorities and ambulance services for urgent medical disembarkations.
• Hospital Liaison: Monitoring the status of hospitalized crew members and providing regular updates to the ship owner and the family.

Life at sea can be demanding, so we provide essential services that improve the quality of life during a port stay.

• Hotel Accommodations: Arranging stays in vetted, secure hotels for crew members awaiting vessel arrival or flights.
• Shore Leave: Facilitating the necessary permits and transport for crew members to visit the city for personal shopping or recreation.
• CTM (Cash to Master): Secure delivery of physical currency to the Captain to cover crew advances and onboard expenses.