Privacy Policy & Cookie Policy
Trust Lines Marine Services LLC ("we," "our," or "us") is committed to protecting the privacy of our clients, partners, and website visitors. This policy outlines how we collect, use, and safeguard your information.
Information Collection
We collect information necessary to provide maritime services, including:
- Contact Data: Name, email, phone number, and company details.
- Vessel Data: Vessel names, IMO numbers, and operational schedules.
- Technical Data: IP addresses and browsing behavior on our website.
How We Use Your Information
- To coordinate ship agency and husbandry services.
- To process customs clearances and port documentation.
- To communicate operational updates regarding vessel repairs or supplies.
- To comply with UAE maritime and port authority regulations.
Data Sharing
We only share information with authorized third parties essential to our operations, such as:
- Port Authorities and Customs.
- Vetted sub-agents or technical contractors.
- P&I Clubs or Insurance providers (when requested).
Please keep in mind that this Privacy Notice does not apply to personal information collected by third-party websites and apps that may post links or advertisements on or otherwise be accessible from our Sites and Apps. We advise you to read the privacy notices of these third parties when you visit their websites or apps in order to understand how such third parties collect and use your personal information.
1. What are Cookies?
Cookie's are small text files placed on your computer or mobile device by websites that you visit. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site.
2. How We Use Cookies
Trust Lines Marine Services LLC uses cookies to enhance your experience on our website. Specifically, we use them for:
- Essential Operations: Keeping the website secure and ensuring the site's layout displays correctly on your device.
- Performance & Analytics: Understanding how visitors interact with our website (e.g., which service pages are visited most) so we can improve our content.
- Functional Preferences: Remembering your language settings or region-specific port information you may have searched for.
3. Types of Cookies We Use
| Cookie | Purpose | Duration |
|---|---|---|
| Necessary | Required for the website to function. | Session |
| Analytical | Uses Google Analytics to track site traffic and usage patterns. | Persistent |
| Functional | Remembers your preferences and settings. | Persistent |
4. Managing Your Cookies
Most web browsers allow you to control cookies through their settings. You can:
- See what cookies you’ve got and delete them on an individual basis.
- Block third-party cookies.
- Block cookies from particular sites.
- Block all cookies from being set.
5. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology or data protection legislation. We encourage you to periodically review this page for the latest information on our privacy practices.