Trust Lines Marine Services LLC provides comprehensive Full Agency solutions, serving as the vital link between ship owners, charterers, and port authorities across all major UAE ports. When appointed as your Full Agent, we take absolute responsibility for the vessel’s port call, managing the entire lifecycle of the visit from pre-arrival documentation to final departure. Our 24/7 operations team handles the complex coordination of berthing prospects, pilotage, and customs clearances, while simultaneously supervising cargo operations to ensure maximum efficiency. By acting as a single, local point of accountability, we streamline communication and financial management through detailed Proforma and Final Disbursement Accounts (PDA/FDA), allowing owners to focus on their core business while we ensure a seamless and cost-effective port stay.

We act as the conductor of a complex orchestra, ensuring every entity at the port moves in sync with the vessel’s schedule.

• Port Notifications: Sending official "Notice of Readiness" (NOR) to terminal operators and authorities.
• Berthing Prospects: Constant communication with the Port Master to secure the earliest possible berth.
• Pilotage & Tug Coordination: Organizing the essential maneuvers required to bring the vessel safely alongside.

We handle the "red tape" to ensure the ship remains compliant with local and international maritime laws.

• Customs & Immigration: Managing the clearance of the hull, cargo, and the entry/exit stamps for all crew members.
• Port Health: Coordinating with health authorities for "Free Pratique" (permission to communicate with the port based on health status).
• Environmental Compliance: Ensuring all MARPOL regulations and waste disposal protocols are followed.

A primary goal of a Full Agent is to ensure the cargo moves quickly to avoid expensive "demurrage" (delay) charges.

• Stevedoring Liaison: Supervising the shore-side workers loading or unloading the vessel.
• Tallying & Surveying: Organizing independent surveyors to verify the condition and quantity of the cargo (oil, grain, containers, etc.).
• Daily Progress Reports (DPR): Providing the ship owner with real-time data on how much cargo has moved and the estimated time of completion.

We act as the vessel's local bank, managing all financial transactions to keep operations fluid.

• PDA Generation: Providing an accurate Proforma Disbursement Account before arrival.
• CTM (Cash to Master): Securely delivering physical cash to the Captain for onboard expenses.
• Port Dues & Tariffs: Calculating and paying all terminal, light, and quay dues on behalf of the owner.